Business Delivery Executive

Who are we looking for?

IDfy is looking for candidates for the role of Executive.

Skills we are looking for:

• Excellent communication skills.
• Calm & able to work with others in a close manner.
• Customer Service Support
• Good multitasking skills.
• Able to maintain customer confidentiality.
• Clear Communication

Your day-to-day work will involve:

• Meet targets by answering customers’ queries through a ticketing system (Inbound / Outbound calls / Emails)
• Go above and beyond to create a delightful experience for the customer
• Research required information on IDfy Portal in order to solve customer queries and issues
• Identify and escalate priority issues, and report to the high-level management
• Route inbound calls to the appropriate resources.
• Documenting notes on cloud-agent after each call interaction
• Follow the scripts and processes after having a complete understanding of the customer query
• Understand the BGV industry in order to answer to the client needs
• Invite customers to share CSAT scores on mails and calls